When it comes to insuring high-value renovation projects, brokers need to know they’re recommending the right cover. Renovation Underwriting’s Ultra policy is specifically designed for complex and bespoke projects with the highest levels of design and construction, offering enhanced protection that ensures both the client and their investment are fully safeguarded. To understand what makes Ultra stand out, we spoke with two of Renovation Underwriting’s Senior Underwriters, Lynn Toynton and Vikki Llewellyn, about recent Ultra-focused wins and the value the policy brings.

Lynn: The project I underwrote was substantial—a large, private residence with a rebuild value of nearly £5 million and an £8 million renovation budget. The works involved partial demolition, an extension, a pool conversion, and a full refurbishment. It was a well-managed project with an experienced team, which made underwriting straightforward, but the scale of the works meant Renovation Ultra was the obvious choice.

Vikki: Mine was different but still high value. It was an ultra-high-net-worth client undertaking a full internal refit—stripping the property back to its bare bones and fitting out with the highest quality materials. There was very little structural work, but the expectation was clear: everything had to be finished to the highest standard. The client had previously taken out an Ultra policy with us on another nearby property, so they knew the value of the cover and opted for it again without hesitation.

Were there any standout challenges in underwriting these properties?

Vikki: Structurally, no—this was a relatively simple risk. The biggest challenge was ensuring the sums insured reflected the quality of the materials and finishes. When you’re dealing with imported Italian marble, bespoke kitchen installations, and luxury fixtures, it’s vital the policy covers the full replacement value.

Lynn: I’d agree that this wasn’t a complex underwriting case in terms of risk management. However, any project of this scale requires careful consideration of defects liability. With new construction involved, we needed to ensure the client had full peace of mind. That’s where Ultra’s DE5 cover made a difference—it provides an extra level of protection if defects arise during the insured period.

For those unfamiliar, how would you describe Renovation Ultra in a nutshell? What types of projects or clients is it best suited for?

Lynn: Renovation Ultra is our high-end renovation insurance, offering enhanced cover for discerning clients. It includes higher inner limits for cover sections such as alternative accommodation, enhanced defects liability (known as DE5), and the ability to include lenders as co-insured. These are all incredibly beneficial features designed for large-scale projects with significant structural or high-value interior works.

Vikki: This product is ideal for projects where premium finishes, high-net-worth clients, or substantial investment is involved. Whether it’s extensive new construction or a luxury refit, Renovation Ultra ensures there are no gaps in cover, giving both brokers and clients confidence.

If you were sitting across from a broker, how would you explain why Ultra is the right choice for a complex or high-value renovation?

Vikki: The key selling point is peace of mind. High-net-worth clients expect seamless protection, and standard policies don’t always provide the depth of cover they need. For example, Ultra offers up to £1 million in alternative accommodation cover—far beyond what’s available in a standard renovation policy. If a project faces a delay due to an insured loss, the client isn’t left in sub-standard alternate accommodation.

Lynn: I’d also highlight defects liability. With DE5 cover, the policy will pay not just for resulting damage but also to replace defective work itself—something that can be invaluable in large-scale projects. It’s the kind of protection that, while rarely needed, is crucial when something goes wrong. It’s a low-frequency, high-cost risk, and Renovation Ultra ensures the client isn’t left exposed.

The Concierge service, a premium support framework designed for brokers, clients, and project teams, is often mentioned alongside Ultra – how do they complement each other?

Lynn: Concierge is all about making the process as smooth as possible. It allows brokers, clients, and their project teams to engage directly with us early on, ensuring everyone understands the insurance requirements before the project starts. We set expectations, address technical questions, and provide reassurance from the outset.

Vikki: Exactly. Brokers who may not frequently place large renovation risks can use Concierge to support their conversations with clients. Having that direct connection with underwriters often helps secure the business, as it gives the client confidence that their project is fully understood and covered appropriately.

Final Thoughts

Renovation Ultra is designed for property owners who need comprehensive protection for high-value projects. Whether it’s safeguarding luxury finishes, ensuring the right level of defects cover (DE5), or providing brokers with expert support through Concierge, Ultra offers a level of certainty that brokers and their clients can rely on. If you’re a broker working with high-value renovations, it’s worth exploring how Ultra can elevate the level of cover you provide to your clients.

For more information on Renovation Ultra, visit Renovation Underwriting.